Privacy policy

Welcome to Toldo!

Toldo is a platform where subscribers can subscribe to Podcasters and engage with them. This Privacy Policy applies to subscribers, Podcasters, and all users of Toldo platform, and is part of our Terms of Service.

Toldo is a global company. By using Toldo platform, you agree that your personal information that you provide directly to us, or that we collect through your use of the platform, may be transferred to and stored in the Slovak Republic and handled as described in this Policy.

Information You Provide Through Your Account

This is information that you provide to us through text fields, such as your name, payment information and benefits. The information we collect differs depending on if you make an account, become a subscriber, or become a Podcaster.

First and Last Name

E-mail address

Username

Password

State and Country of Residence

 

You may also sign up using a Facebook, Apple or Google account. We will ask permission to access basic information from your Facebook or Google account, such as your name, e-mail, and profile picture. You can choose to stop sharing that information with us at any time by going to Facebook or Google to remove Toldo’s access to that account and your ability to log in.

You also have the option to add more information to your public profile, such as a location, social media links, and an about section, which we store along with any comments or messages you submit on Toldo.

Users

An user is someone who is using Toldo platform…

Subscribers

A subscriber is someone who joins Toldo’s membership platform to subscribe to Podcaster’s membership content, or donate certain amount of money. As a subscriber, you can provide your payment information to our payment processor Stripe. You can see the privacy policy for the payment processor on the Stripe site. At this time, Toldo does not receive your full card number. Payment processors provide us with a token that represents your account, your card’s expiration date, card type and the last four digits of your card number. If you are required to provide your name and email address to the payment processor, then they also provide us with that information.

We collect and process information about the Podcasters you subscribe to, the tier of your membership subscription, what benefits you receive and details regarding your subscription-related payments. As a subscriber, if you select a benefit tier with a physical benefit, then you will provide your shipping information, including phone number, so the Podcaster or Toldo can ship you the benefit, or provide updates related to the shipment.

Podcasters

A Podcaster is someone who creates and provides content for their subscribers through Toldo’s membership platform. To become a Podcaster, you must create a page that describes what you are creating and any benefits you are offering. To receive payouts, you have to create an account with our payment partner Stripe. We may also require your bank account information to process pay-outs. You must also provide us with additional information for tax purposes. Depending on your location you may have to fill out a form with some combination of your:

First and Last Name

Address

Social Security Number or Employer Identification Number

Country of citizenship

Foreign tax identification number

Date of birth

Your non-profit registration number, if you are a non-profit business

Bank account information for payouts

Phone Number

 

Additional Information We Collect

Automatically Collected Information

We collect information automatically as you navigate the site or through our third- party analytics providers. We may store usage information such as the type of device you use to access Toldo, your operating system, browser type, IP address, and device ID, the pages you visit or request, links clicked, referring sites, user interactions and your search terms. We also derive your location from your self-disclosed country, your IP address, and from your payment card.

User Surveys

From time to time, we may solicit your participation in user surveys. We may ask you demographic information, including information related to your gender, ethnicity, race, age, sexual orientation, earnings, and accessibility to better understand and serve our user base which you may elect to share or not. We collect such information to ensure we provide fair and equal access to our services and to showcase Podcasters to subscribers for greater discoverability. To the extent that you participate, we will store your survey responses.

Information Collected by Third Parties

Cookies

We use Cookies on our website that collect information to allow us and third parties to understand your use of Toldo.

Please see our cooking policy for more information on our use of cookies on Toldo.

Social Media Features and Widgets

We use social media features, including the Facebook Like button and widgets, such as the Share button or similar interactive mini-programs that run on Toldo. If you provide your social media information to us, we may use it to interact with you on these social networks. These features may collect your IP address and other personal data including which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on Toldo. Your interactions with these Features are governed by the privacy policy of the company providing it. For more information on the technologies used by these social networks, please refer to their specific privacy notices. We have provided links to the most used social networks below for easy reference:

Facebook

Twitter

Youtube

Instagram

Twitch

 

How We Use Your Information

We process your information to:

verify your identity to comply with EU, state, and international laws

allow you to sign into your account

allow you to subscribe to a Podcaster’s membership program on Toldo

process membership payments and pay-outs

send merchandise to your shipping address

send you emails relevant to your usage, as controlled by your email preferences

reply to your questions

provide to you existing and enhanced services related to your Toldo account

promote your Toldo account for greater discoverability

spotlight and celebrate Podcasters

market Toldo products and services to you or to audieces similar to you based on your networks and common factors that others have with you, unless you opt-out, as controlled by your email preferences

understand how you use the service, and create better tools for Podcasters to serve subscribers

conduct research and development to improve Toldo and develop future products

prevent fraud and abuse on Toldo

provide you with reasonable accommodation, if you notify us of a disability

 

Information We Share with Podcasters

By becoming a subscriber of a Podcaster, you agree to have the following information shared with that Podcaster:

your name and email address, and other profile information you’ve provided

any messages you send Podcasters through Toldo

your physical address, city, state, and country, for shipping of physical goods

all information about your pledge, including amount and start date, but not your full payment card information

some aggregated and anonymized data about how you use Toldo that cannot be linked back to you or any individual user

 

Information We Share with Third Parties

We never sell your information to third parties. We will only share data with third parties, other than with Podcasters, under the following circumstances:

with your consent, to Podcasters’ service providers, to deliver benefits, such as to ship packages to you. You should read these service providers’ privacy policies to see how they use and share your data.

with our service providers, who are companies that are contractually engaged with us to provide us with services, such as order fulfilment, email management, analysing data trends, credit card processing, multi-currency settlement solutions, increasing our brand awareness and user engagement with marketing initiatives, and fraud detection and prevention. These companies may have access to your data to perform their services and are obligated by contract to safeguard any of your data they receive from us to the same extent that Toldo protects it.

to protect the security or integrity of Toldo, and to protect the rights, property, or safety of Toldo, its employees, users, or others, if we believe that disclosure is reasonably necessary to comply with a law, regulation, or other valid legal process (e.g., subpoenas or warrants served on Toldo). If we are going to release your data, we will do our best to provide you promptly with notice by email, unless we are prohibited by law from doing so.

in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company receives your data. The promises in this privacy policy apply to any data transferred to a new entity.

with third-party apps used by Podcasters to help run their membership programs.

with our partners, who may have access to your data to perform their services, and who are obligated by contract to safeguard any of your data they receive from us to the same extent that Toldo protects it.

 

In particular your personal data might be processed by following third parties:

Google Analytics – Privacy Policy

Google Storage – Privacy Policy

Microsoft Azure

Bunny.net

 

We will also let you know who specifically processes your personal data based on your inquiry.

Information Toldo Collects from Third-Party Apps

When you create a Toldo account, you can elect to connect your social account(s) (e.g. Twitter, Facebook, Google, YouTube, Twitch) with Toldo, and we will collect and store some social information from those platforms, such as:

follower or subscriber counts,

post or upload counts,

view, like, and comment counts.

Name, photo, email

 

This social information allows us to provide you a better Toldo experience and also helps guide future development of Toldo. We use this data to:

help Podcasters and subscribers find each other on Toldo

assess how to make Podcasters more successful on Toldo

analyse and describe our business

 

Information We Share with the Public

The following information is publicly accessible:

your profile, and your social media links and location if you add that information

any posts, likes, or comments you make

your aggregated or anonymized usage data in blog posts, press releases, or in other ways to share information about Toldo’s usage. Aggregated or anonymized data cannot be linked back to any individual Toldo user.

monthly pledge value and goals that Podcasters choose to make public

number of subscribers

 

Your Preferences and Rights over Data

Choosing Your Preferences

Settings link lets you see your account preferences. You can see and adjust your settings by viewing your preferences and, if you wish, by changing your selections.

Marketing Activities

By agreeing to our Terms of Service, you expressly agree that Toldo may:

provide you with information about your service, service enhancements, or new Toldo products, while you are on our web site or using Toldo apps.

send you messages regarding your existing service, or enhancements related to your existing service, when you are off our platform, via e-mail, or text, if you have signed up for a service or event notification that uses text messages.

send you messages related to services we provide which are separate from your existing service via email, from which you may opt-out.

market Toldo to you and audiences similar to you based on your networks and common factors that others have with you unless you opt- out.

send you marketing emails or texts if you don’t have a Toldo account but have consented to receive such messages, from which you may opt- out.

ask for demographic information to spotlight and celebrate Podcasters.

promote your account for greater discoverability.

ship physical items to you via mail as part of promotional activity.

 

Opting out of Marketing

You may object to the use of your data for marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. You may also object to the use of your data for marketing upon creation of your account or anytime thereafter, by opting out in your account settings.

Opting out will stop marketing emails. Please allow up to 30 days for your opt-out request to be processed. If you have an account with Toldo, you will continue to receive service-related emails, and texts, if you have opted into receiving texts. You will also continue to receive service-related shipments of benefits to the designated delivery address.

We will never sell your information to third parties for marketing purposes without your prior consent.

Accessing, Updating or Exporting the Information in Your Account

You can access and update certain information associated with your account on the settings pages. Additionally, you can delete your account in your account settings.

Deleting Your Account

You may self-initiate a deletion of your account directly in your account settings in mobile app or webapp. Please be aware that this is a final act, all data will be deleted and cannot be reversed. If you would like to transport your data, please be sure to download your data first, before you delete your account. Personal Data will be deleted upon request. You can also request the deletion of Personal Data at privacy@toldo.app.

Turning off Email Notifications

You can change your email notifications in your settings. While this allows you to stop any notification emails, we will still send some critical service emails.

Turning off Mobile Notifications

If you download the Toldo App you may also receive notifications on your mobile device. These can be disabled in the App settings.

Verification of Requests

Users maintain password-protected accounts with Toldo. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging into your Toldo account.

If we are unable to verify your request, then for your protection, we reserve the right to deny the request.

Compliance with EU Privacy Laws

Toldo is an international company that complies with the General Data Protection Regulation (GDPR). We act as Data Controllers, as defined under the GDPR, and process personal data based on our legitimate interests, and for contractual necessity in providing you the Service as described in “How We Use Your Information.” We also process and share personal information based on notification and users’ consent, which our users may revoke at any time.

Your personal data will not be transferred to countries outside of the European Union, unless this is necessary for the performance of the Agreement or for any other reason in accordance with the rules for such transfer laid down in the Regulation.

Exercising Your Data Rights

Users in certain locations may have certain rights under the General Data Protection Regulation (GDPR) regarding data that Toldo controls as a Data Controller as defined under the GDPR, including:

the right of access to their personal data;

the right to correct or rectify any inaccurate personal data;

the right to restrict or oppose the processing of personal data;

the right to erase or delete their personal data;

the right to personal data portability; and

the right to opt-out of the sale of personal information.

 

You can exercise rights over your data on Toldo in the following ways:

accessing, reviewing, modifying, and updating your data in your account settings.

viewing our privacy policy.

deleting a previously-disabled account by e-mailing Toldo.

opting out of marketing in your account settings.

If you are unable to log into your account, and are unable to recover your account with a password reset in order to lodge your privacy request, then you may reach out to us. We reserve the right to decline your access to or recovery of your account, at our discretion, to prevent an unauthorized takeover of your account.

 

Contacting Us

If you have privacy concerns or questions, you can contact us via email.

Prohibition against Discrimination

We do not discriminate against users who exercise their privacy rights.

Our Data Retention Period

We retain your account information for ten years after your account is last active, unless you delete, or you request us to delete, your account. We may continue to retain some information, even after you delete your account if we are required to do so in order to comply with various laws.

Security

The security of your personal information is important to us and we follow industry standards to protect it.

Children

Toldo is not directed at children under the age of 13, and children may not create an account or otherwise use Toldo.

Changes

We may sometimes make changes to this policy. If we make material changes that adversely affect your rights under this policy, we will let you know by posting an announcement on the site or sending you an email in advance of the changes coming into effect. Continuing to use Toldo after a change to this policy means you accept the new policy. If you have any questions, please email us.

Effective immediately for existing users and users joining Toldo on or after February 2, 2022.